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Dear Valued Partners,
In an effort to work together to mitigate the spread of COVID-19, BEFORE sending any personnel to a Forward facility for tender or recovery, please confirm at least verbally that each individual:
● Does not currently have, and in the past 24 hours has not had, any flu-like symptoms, including a fever of 100.4° F (37.8° C) or greater using an oral thermometer or acute respiratory illness symptoms (i.e., cough or shortness of breath).
● Has not been in the same space with another individual who has tested positive for COVID-19.
● Has not travelled, and to their knowledge has not been in contact with anyone that has travelled, outside the U.S.
***NEW Service Limitations*** - Please call ahead for all PUD to/from RESIDENTIAL, SCHOOL, HOSPITAL, RETIREMENT & RECREATION FACILITIES to ensure successful pickup and/or delivery.
For so long as COVID-19 remains a threat, we request that you and your company, like Forward, will continue to follow the recommendations set forth by the CDC at www.cdc.gov and your state and local health agencies. Thank you.
Effective 1/1/2022 the fax line for HCPODs and Shipper BOLs will be discontinued.
The emails below should be utilized for submitting your HCPODs and Shipper BOLs. If you have any additional questions on how to make sure your items are being received, please reach out to CMG.
HCPOD = cartagepod@forwardair.com
Shipper BOLs = fa_billing@forwardair.com
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