Summary

When it comes to temperature-controlled cargo, missing deadlines isn’t an option. Customers need a vendor they can count on to deliver on time, safely, and securely. So, when a large carrier customer of Forward had a division that needed help meeting their time-definite and sensitive freight commitments, Forward was able to deliver.

Temperature-controlled freight presents some of the most demanding logistics challenges, so it’s imperative that shippers choose a partner that has years of experience meeting those demands. Forward is that partner. 

Challenge

The pharma division of a large carrier customer that Forward worked with was struggling to provide consistent service to its veterinary medical/pharma client. This carrier was tasked with delivering time-sensitive, temperature-controlled freight on a weekly basis and had been unable to provide consistent service with the carriers they were using. They were in jeopardy of losing the business due to service issues.

Solution

Because of Forward’s existing relationship with the large carrier, we were able to put together a plan of action to help the carrier deliver on its commitment and keep the business secure. Forward’s temperature integrity process and knowledge of cold-chain logistics requirements were key in developing a plan of action to address the pharma client’s needs and concerns. 

Forward’s approach to temperature-controlled services meets the highest standards for safety, security, and reliability. Our proven track record of innovation, reliable on-time service, and premium care played a critical role in putting together a comprehensive cold chain transportation solution that met the rigorous standards of the pharma client. After passing a quality audit and entering a quality agreement, Forward became an approved pharma vendor for the large carrier.

Discover how Forward provides best-in-class security logistics solutions for shipments of every size across an array of shipping services.

Result

The large carrier customer has kept their veterinary pharma business intact by meeting their commitments with Forward’s temperature-controlled services. We continue to support multiple FTL moves per week for this top customer—and other departments are now contacting us for assistance due to the success and dependability we offer.